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Sears Home Service Complaint - False Advertising on Sears Home Service Website poor customer service
Sears Home Service Complaint

Sears Home Service Complaint

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False Advertising on Sears Home Service Website poor customer service


I scheduled an appointment for repair on Sears Home Service website, which advertised a $65 service fee. $65 service fee was confirmed on the website after I made the appointment. Service tech called and said the service fee would be $107. I called customer service and they confirmed $65 fee, but then when I told them that the service tech said the fee would be $107, they re-checked and said it would now be $107. I requested that they honor the original $65 price, but they refused.


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Comments


SearsCares says: (6 years ago)
 0
Cindyk,
Hello my name is Zenaida and I am part of the Sears Social Media Support team. I saw your post and wanted to reach out. We are very sorry for all the confusion you encountered when trying to get your appliance serviced. I understand how exasperating this must have been for you to keep receiving different dollar amounts in regards to the cost of the service. I am sure you, like most people, like to know the cost of a service before they agree to have it done. We are very sorry for any unpleasant service you received from us! Please know we appreciate the opportunity to serve you and would like to speak with you in regards to this experience.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be troubled by this. In the email, please provide a contact phone number and the phone number your appliance was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (cindyk) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support






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